Empower appoints client managers as your first port-of-call

October 2007
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Empower Masterpay has appointed a client manager for each customer as a first contact point to discuss business plans, gather feedback and hear suggestions about product directions.

Empower clients will receive letters shortly notifying of the client manager allocated to their organisation. At the first convenient opportunity, client managers will arrange a meeting to work out how this initiative can best support your business.

The initiative formalises and extends an approach that has proved beneficial to a number of existing clients. As well as drawing on more people within Empower, it will take advantage of the company delivering its online and in-house services based on a single application platform.

Empower Masterpay Hosted Services Manager Christine Hudson said appointing client managers was designed to establish closer relationships with the people using Empower-HR. “Dedicated client managers will assist our clients on a number of levels,” she said.

“Firstly, they will be a lot closer to the client’s business, so they can work with them in order to identify how Empower can assist their business to go forward. Many organisations don’t’ take full advantage of Empower-HR, so this will help them learn how to get more value from the system.

“The initiative will also give clients a main contact point and an escalation person if they are not getting what they want. Client managers will keep them up to date with planned changes in the product and provide hands-on experience about how they can apply product updates.

“A very important dimension is that client managers will gather feedback from the people who use the Empower-HR system about how they’d like to see the product develop.”

Empower Masterpay is committed to providing its clients with even better service through the client manager program. With a new owner that has a long-term commitment to the business, Empower will continue to develop its Empower-HR technology in Australia with strong input from its customers.

Ms. Hudson said client managers would provide significant benefits to Empower Masterpay itself. “It gives us a chance to get out and listen and make sure our products and services are heading in the right direction,” she said.

“We benefit by ending up with happier clients because they get more value from our products.”

For more information, contact Empower Hosted Services Manager Christine Hudson on 03 8517 2200 or email christine.hudson@empower.com.au.

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