Development - Empower’s software solutions remain innovative through sustained investment in research and development, and a policy of working closely with customers to ensure each new system provides maximum benefits. Our aim is not just to provide computer know-how, but to apply our skills in understanding our clients' business needs and objectives.

Implementation - Empower delivers! It manages the complete implementation process and has a reputation both nationally and internationally for the provision of successful business solutions. The dedication of a team of specialists to each project ensures that our implementations are on time and to budget. Our project managers, product consultants and technical people work with your staff undertaking in-depth business needs analyses, site surveys and consultations to ensure that we completely understand your needs, and build a partnership for success.

Training - Effective training is essential to ensure you optimise the use of Empower software in your organisation. At Empower we have a specialised training division which produces customised training programs for our clients. Using the competency-based model, we analyse who has to know what and when. We offer the choice of managing and delivering the training ourselves, or developing a "train the trainer" program for your staff. After successful completion, we maintain regular contact to assess whether follow-up training. or top-up training is required.

Support - Empower Support ensures the continued smooth running of our products in your environment. To achieve this we provide:

International Help Desk - The help desk staff can be viewed as an extra resource, product experts, who can resolve problems fast and can even dial in to your system to implement solutions directly.

Remote on-line support - Effectively allows us "to lean over your shoulder" to assist with any queries.

Technical support specialists - Database and operating system support for your environment.

Account Managers - Give you direct access and a single point of contact to ensure that all your needs are met and quality is maintained.

System reviews - Regular system reviews to ensure the system is meeting your requirements.

User Group - Informative sessions, workshops and discussions for users, to help each other and provide us with input on the direction of new releases.

Client Survey - Annual survey to evaluate client satisfaction, identify any areas that need attention and ensure continuing quality improvements.

Empower Bulletin - Product information and updates, release notes and topics of special interest.

Services - Empower offers a range of complementary services to support your business, including:project planning & management, business process redesign, technical infrastructure consulting & support, database administration, application outsourcing, professional training, report writing and consulting in Crystal Reports.